1. General Information

Bondi & Co is a general lifestyle store inspired by Australian living. We operate an online retail store and may fulfil orders through third-party suppliers or fulfilment partners. By purchasing from our store, you acknowledge and understand that:

Some products may be shipped directly from third-party suppliers.

Shipping times may vary depending on the product and supplier location.

Product availability is subject to change without notice.

2. Use of the Website

You agree to use our Site only for lawful purposes and in a way that does not infringe the rights of others.
You must not:

Interfere with the security or proper functioning of the Site

Engage in fraudulent transactions

Use the Site to transmit harmful software or content

We reserve the right to refuse service to anyone for any reason.

3. Product Information

We make every effort to ensure product descriptions, pricing, and availability are accurate. However:

Colours and details may vary slightly due to screen settings

Product availability may change without notice

Errors in pricing or descriptions may occur and we reserve the right to correct them

4. Pricing & Payments

All prices are listed in AUD and may include or exclude taxes as indicated at checkout.
We accept payments through the methods available on our Site.

We reserve the right to change pricing at any time.

5. Order Processing & Fulfilment

After you place an order, you will receive an email confirmation. This does not guarantee acceptance. We may cancel an order if:

The product is unavailable

There was an error in pricing or information

Fraud or unauthorised activity is suspected

Orders may be fulfilled by third-party suppliers. Shipping times can vary depending on supplier location and current logistics conditions.

6. Shipping

Shipping times shown on our Site are estimates only. We are not liable for delays caused by:

Carriers

Customs

Supplier issues

High-volume seasons or emergencies

Shipping costs are displayed during checkout.

7. Returns, Refunds & Exchanges

Our full Return Policy (below) forms part of these Terms & Conditions.

8. Limitation of Liability

To the maximum extent permitted by law:

We are not responsible for indirect, incidental, or consequential damages

Our liability for any product purchased is limited to the purchase price of that product

9. Intellectual Property

All content on this Site—including logos, images, text, product descriptions, and designs—is the property of Bondi & Co or its licensors and may not be used without permission.

10. Changes to These Terms

We may update these Terms from time to time. Continued use of our Site indicates acceptance of the latest version.

11. Contact Us

If you have any questions, please contact:

📧 contactus@bondiandco.au
🌐 bondiandco.au

📦 RETURNS & REFUND POLICY — Bondi & Co

Last updated: 5/12/25

Bondi & Co aims to ensure a positive shopping experience. This policy complies with general consumer standards and eBay’s return expectations.

1. 30-Day Return Window

We accept returns within 30 days of delivery for:

Defective items

Damaged items

Incorrect items received

2. Conditions for Returns

To qualify for a return:

The item must be unused, in original packaging, and in the same condition as delivered

Proof of purchase is required

Certain items (e.g., hygiene items, perishable goods, personalized items) may not be eligible

Please contact us BEFORE sending items back, otherwise we may not be able to process your return.

3. Return Process

Email us at contactus@bondiandco.au with:

Order number,

Description of the issue,

Photos (if item is damaged/defective)

We will review your claim and provide:

A return authorisation,

A return address (may be an Australian location or a supplier location depending on fulfilment partner

Ship the item as instructed.

4. Refunds

Once your return is received and inspected, we will notify you of approval or denial.

If approved, refunds will be processed back to your original payment method.
Processing times vary by bank/payment provider.

5. Replacements / Exchanges

If a replacement is available, we may offer:

A reshipment of the item, or

A refund if replacements are not available

6. Items Not Eligible for Return

The following items are generally not eligible:

Gift cards

Digital products

Perishable or hygiene items (e.g., cosmetics, personal items)

Items marked as “final sale”

Items returned without prior authorisation

Change of mind

7. Late or Missing Refunds

If you haven’t received a refund yet:

Check your bank account or payment method again

Contact your bank/payment provider

If the issue persists, contact us at contactus@bondiandco.au

8. Shipping Costs

Return shipping costs may be the responsibility of the customer unless the item is defective or incorrect.

If the return is approved because of a seller error (defective, damaged, wrong item), we will cover the cost or reimburse you.

9. Order Cancellations

Orders may be cancelled only if they have not yet been processed or shipped.
Once an order is in processing or shipped, normal return procedures apply.

10. Contact Us